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Service Delivery Policy

Effective Date: December 26, 2025

Kybernete Global is committed to delivering high-quality technology solutions and services in a timely manner. This Service Delivery Policy outlines how we deliver our services and what you can expect from our delivery process.

1. Nature of Services

As a technology solutions provider, Kybernete Global delivers digital services and solutions. Our deliverables are primarily intangible and are provided through electronic means such as:

  • Cloud-based platforms and infrastructure
  • Software applications and code repositories
  • Digital documentation and reports
  • Online consultations and training sessions
  • Virtual meetings and presentations

2. Delivery Timelines

2.1 Project-Based Services

  • Delivery timelines are established during the project discovery and planning phase
  • A detailed project schedule with milestones will be provided in the project proposal
  • Timelines depend on project complexity, scope, and client responsiveness
  • Typical delivery timelines range from 2 weeks to 6 months depending on project scope

2.2 Consulting Services

  • Consultations are scheduled at mutually agreed times
  • Session materials and follow-up documentation delivered within 48 hours of consultation
  • Reports and recommendations typically delivered within 5-7 business days

2.3 Subscription Services

  • Access to subscription-based services is provided immediately upon payment confirmation
  • Account credentials and setup instructions sent within 24 hours
  • Ongoing services delivered according to subscription terms

3. Delivery Methods

3.1 Digital Delivery

Most deliverables are provided through:

  • Email: Documentation, reports, and small files
  • Cloud Storage: Secure shared folders for larger files and ongoing project materials
  • Git Repositories: Source code and development files
  • Web Portals: Access credentials for deployed applications and services
  • Video Conferencing: Live training, consultations, and presentations

3.2 Access and Credentials

  • All necessary login credentials and access details provided securely
  • Instructions for accessing delivered services included with delivery notification
  • Technical support provided to assist with initial access and setup

4. Delivery Process

Phase 1: Project Initiation

  • Contract signing and payment processing
  • Project kickoff meeting
  • Delivery schedule confirmation

Phase 2: Development and Progress Updates

  • Regular progress updates according to project plan
  • Milestone reviews and approvals
  • Interim deliverables as specified in agreement

Phase 3: Final Delivery

  • Complete deliverables provided for review
  • Testing and quality assurance phase
  • Client feedback and revisions
  • Final approval and deployment

Phase 4: Post-Delivery Support

  • Documentation and knowledge transfer
  • Training sessions as required
  • Support period as specified in contract

5. Client Responsibilities

Timely delivery depends on client cooperation in:

  • Providing necessary information and access promptly
  • Responding to queries and requests for clarification
  • Reviewing and approving deliverables within